Cavity Wall Insulation Claims

The problem

Over the last few years, millions of properties across England and Wales have been fitted with cavity wall insulation (CWI). This was in an energy saving attempt to reduce heat escaping from the walls of homes and thereby reduce heating costs. Usually, the cost of the CWI was met by the Government's 'Green Deal' scheme or sometimes via a loan to the home owner, repaid through their utility bills.

But it soon became clear that the CWI was causing problems and that it had often been installed in properties which were unsuitable or had been installed in a shoddy manner. For instance, CWI should not typically be installed in coastal properties or in areas prone to wind driven rain.

When this happens, the properties will start showing signs of damp and mould. There may also be increased condensation, bad smells and wet walls. Some homeowners develop health problems such as asthma or existing bronchial symptoms get worse. 

Where these problems did not occur before the installation of the CWI, it is very likely that the CWI is the cause.

So what can be done?

If the property was not suitable to have CWI installed, then it will normally have to be removed. If it has been poorly installed, the defects will have to be repaired. This is usually a costly and disruptive exercise.

The home owner can ask the company that installed the CWI to  remove it or fix the problems but often those companies are reluctant to do so or worse, they have gone out of business, and even though most CWI is backed by a guarantee by the Cavity Insulation Guarantee Agency (CIGA), it has been criticised for failing to rectify the problems when approached to do so under the guarantee. 

Speak to the experts

We have experience in successfully acting for homeowners in bringing claims to rectify the problems caused by the CWI. We have obtained compensation so they can go and get the works dome to fix the problems. We can also look to recover compensation for other financial losses which the CWI may have caused. This may include damaged carpets or other items.

So if you have had CWI installed in your property and there is

  • Damp
  • Mould
  • Cold spots
  • Peeling wallpaper
  • Bad smell 

You may have a claim for compensation.

Funding Your Claim 

Usually, we can act for home owners in cavity wall claims under a 'no win, no fee' agreement.

Contact Us

If you would like to discuss a new cavity wall insulation matter with one of our solicitors, please contact us so we may fully understand your requirements. Contact us by phone on 020 7404 6565 or by email at Alternatively complete the enquiry form on the right of this page and a solicitor will call you to discuss your enquiry. 



Jonathan Tyler
Commercial Litigation, Commercial Property, Company Commercial, Conveyancing, debt recovey, Employment, Industry Sectors, Professional Negligence, Property Acquisition Service, Property Litigation, Wills and Probate


Alexander Clarke
Property Litigation

Legal Executives

Sarah Chambers
Chartered Legal Executive
Commercial Litigation, Commercial Property, Company Commercial, Employment, Industry Sectors, Property Litigation

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